Posted by Gunther Gloop on 07/31/06 11:09

Lee Mellows wrote:
> The cassette deck was sent by Standard Parcel Service and was not
> signed for and, as far as I'm concerned, if I receive faulty goods I
> should have the right to return them for a refund, irrespective of
> any claim against the Post Office. After all, if you buy something
> from a company and it turns out to be faulty, you return it right?
> The Royal Mail website is a little vague about who should claim, but
> common sense would indicate the seller, so I decided to take it to
> the PO and ask them.
>
> Okay, so informed the seller, on Friday, that I thought that it was
> his responsibility (both the damaged goods and the claim against the
> Post Office) and that I was going to send it back for a refund and
> recieved no reply. On Saturday I took it down the PO and they said it
> was the seller's responsibility to claim. So I sent it off.
>
> This Morning (Monday) I received a message from the seller saying
> that I would have to be patient because he was out of the country
> till Sept 1st and that I would have to wait till then. He would then
> check the deck and if faulty he would try and get a refund from the
> PO. Only then, IF he was successful, would I get my refund!
> Am I alone in thinking this is WAAAAAY out of order? It means that
> nothing will be done untill after the 30-day ebay/paypal deadline. A
> week has gone by already.
>
> Methinks I should contact Paypal forthwith etc.
>

You should contact the seller and make it plain to him that you will be
taking action before the 30 day paypal/ebay limit.
How very convenient it is that he leaves the country for just over a month
just after getting shut of faulty goods?

Tell him you will not neg him if he refunds your money within a week... no
waiting for cheques to arrive either.

After that (tell him) you will have no option but to be as thorough as
possible in seeing that nobody else gets caught in this way by him.

After that you can notify paypal, ebay, neg him on ebay, and post his
details on newsgroups and forums if you are confident he is a chancer.

....Try the "softly softly" approach first, but if he is saying right-off
that he won't deal with it until after September 1st you have the right to
crank it up asap I would say.


-Kevin.

--
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