Posted by edward_r_murrow on 09/19/06 04:56

Bob wrote:
> On Mon, 21 Aug 2006 18:35:54 GMT, Phisherman <noone@nobody.com> wrote:
>
> >When I started my account I used to get three envelopes
> >all at the same time. Now they arriving at different times of the
> >week. One time I got a cracked DVD which I reported as "damaged."
> >Netflix waited until they got the cracked DVD, waited several days,
> >then sent me an undamaged DVD. All of this took three weeks. You
> >would think Netflix would immediately send out another replacement
> >disc as soon as I reported it as damaged--they did not.
>
> I reported a cracked DVD and they sent a replacement right away,
> before they got the cracked one back.
>
> Maybe that was the only disc they had and so they had to get another
> one from another distribution center.
>
>
> --
>
> Rope, Tree, Journalist - some assembly required.

I'm amazed as to how many broken, cracked, unplayable DVD's that I used
to get from Netflix. I switched over to Blockbuster, primarily for the
free in store coupons for DVD rentals. Blockbuster's weekly free in
store coupons make their offering a much better value than Netflix can
offer. Plus, I've never received an unplayable DVD through the mail
from Blockbuster which leads me to believe that Blockbuster is doing a
much better job of Quality Assurance.

One major problem with the Netflix website - the performance is simply
unacceptable compared to Blockbuster Online.

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