Posted by skip on 09/19/06 13:02

edward_r_murrow@hotmail.com wrote in news:1158641802.357471.310840
@h48g2000cwc.googlegroups.com:

>
> Bob wrote:
>> On Mon, 21 Aug 2006 18:35:54 GMT, Phisherman <noone@nobody.com> wrote:
>>
>> >When I started my account I used to get three envelopes
>> >all at the same time. Now they arriving at different times of the
>> >week. One time I got a cracked DVD which I reported as "damaged."
>> >Netflix waited until they got the cracked DVD, waited several days,
>> >then sent me an undamaged DVD. All of this took three weeks. You
>> >would think Netflix would immediately send out another replacement
>> >disc as soon as I reported it as damaged--they did not.
>>
>> I reported a cracked DVD and they sent a replacement right away,
>> before they got the cracked one back.
>>
>> Maybe that was the only disc they had and so they had to get another
>> one from another distribution center.
>>
>>
>> --
>>
>> Rope, Tree, Journalist - some assembly required.
>
> I'm amazed as to how many broken, cracked, unplayable DVD's that I used
> to get from Netflix. I switched over to Blockbuster, primarily for the
> free in store coupons for DVD rentals. Blockbuster's weekly free in
> store coupons make their offering a much better value than Netflix can
> offer. Plus, I've never received an unplayable DVD through the mail
> from Blockbuster which leads me to believe that Blockbuster is doing a
> much better job of Quality Assurance.
>
> One major problem with the Netflix website - the performance is simply
> unacceptable compared to Blockbuster Online.
>
The whole idea is not to run to the rental store . With blockbuster you
still have to go to get the free films

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