Posted by edward_r_murrow on 09/22/06 04:49

skip wrote:
> edward_r_murrow@hotmail.com wrote in news:1158641802.357471.310840
> @h48g2000cwc.googlegroups.com:
>
> >
> > Bob wrote:
> >> On Mon, 21 Aug 2006 18:35:54 GMT, Phisherman <noone@nobody.com> wrote:
> >>
> >> >When I started my account I used to get three envelopes
> >> >all at the same time. Now they arriving at different times of the
> >> >week. One time I got a cracked DVD which I reported as "damaged."
> >> >Netflix waited until they got the cracked DVD, waited several days,
> >> >then sent me an undamaged DVD. All of this took three weeks. You
> >> >would think Netflix would immediately send out another replacement
> >> >disc as soon as I reported it as damaged--they did not.
> >>
> >> I reported a cracked DVD and they sent a replacement right away,
> >> before they got the cracked one back.
> >>
> >> Maybe that was the only disc they had and so they had to get another
> >> one from another distribution center.
> >>
> >>
> >> --
> >>
> >> Rope, Tree, Journalist - some assembly required.
> >
> > I'm amazed as to how many broken, cracked, unplayable DVD's that I used
> > to get from Netflix. I switched over to Blockbuster, primarily for the
> > free in store coupons for DVD rentals. Blockbuster's weekly free in
> > store coupons make their offering a much better value than Netflix can
> > offer. Plus, I've never received an unplayable DVD through the mail
> > from Blockbuster which leads me to believe that Blockbuster is doing a
> > much better job of Quality Assurance.
> >
> > One major problem with the Netflix website - the performance is simply
> > unacceptable compared to Blockbuster Online.
> >
> The whole idea is not to run to the rental store . With blockbuster you
> still have to go to get the free films

The cool thing about the Blockbuster Online service and the coupons is
that if I'm in the mood for an action movie and all I've been sent
through the mail is documentaries (for example), I can take my in store
coupon and 'impluse' rent at my neighborhood Blockbuster. Cooler yet,
is that one time I was late in returning a movie that I rented with my
coupon and I got an automated phone call telling me that I was in my
grace period. I quickly returned the movie and was NOT charged a late
fee. Only Blockbuster Online can offer this value.

Are there really more than 5 million customers at Netflix that just
don't get it? Netflix customers must have enough money to throw down a
rat hole because clearly Blockbuster Online offers the best value.

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