Posted by mbcUK on 09/26/06 20:17

Monroe wrote:
> "mbcUK" <martin.cross8@NOSPAMHEREbtopenworld.com> wrote in message
> news:Mf-dnXcoQePTHoTYnZ2dnUVZ8qSdnZ2d@bt.com...
>> Hi all, wanted to get some feedback over this as Im not sure what to
>> do. I sold a DVD over the Amazon.co.uk marketplace, sent it and that was
>> that. Today I got an email saying that the purchase was made by a 13
>> year old boy using his Mum's Amazon account (but gave his email
>> address) She is asking for a refund if she returns the DVD, my first
>> reaction
>> was to refuse as I sold the DVD in the correct way and it's her
>> fault if her teen son is able to get her CC details, log in as her
>> and order DVD's, but then I considered the negative feedback this
>> might generate and hit my future sales, seeing as I now have a baby
>> on the way and need to sell a few I'm inclined to give her the
>> refund and re-sell but I really don't think I'm obliged to.
>
> As it was sold through Amazon rather than direct contact, I'd be
> inclined to refund her the cost of the DVD as it's more hassle than
> its worth. You are not obliged, however, to refund her the delivery
> costs...

That seems like a fair idea

Martin

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