Posted by TH on 11/20/06 17:11

Minnesotan@somewhere.com wrote:
> Unfortunately I have to also report that for "unknown"reasons their service
> does not work for me as well as it was when I started. For the first 9
> months it worked fine and then it started to get bad. Disks they note as
> shipped do not arrive. Some that do, take an abnormally long time to get to
> me: from Minneapolis to me in St.Paul (just across the river) has taken as
> long as 6 days! Since the postal service has also gotten undependable, I was
>

Yes, this is happening to me. And I live close to the distribution
center. Generally I was getting the email saying the disk was being
shipped, and I'd receive it the next day. But during this recent
throttling period, I have had two disks totally just not show up, about
seven or eight disks take four to six days to show up. This is days
after the email stating they were being sent. You can blame the mail
once or twice but not this many times. I finally got a "response" back
from their "customer service," the usual stock response taken off a
list of responses they are apparently told to send customers. It stated
that "sometimes your top choices are not always available" which has
nothing to do with the complaint I sent or what's going on with me.
It's baffling to me that a service, who admits they throttle and has
had legal issues because of it as well as tons of bad press, would
CONTINUE TO DO IT!!! You'd think they'd rather have someone who has a
fast turnover of disks rather than not have their business at all. I
sincerely hope Netflix is out of business in a year. With the
competition rising these days, and their refusal to stop throttling
people, there's a good chance it could happen. I for one, will badmouth
them every chance I get.

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