|
|
Posted by Digital Video Solutions on 11/21/06 16:06
It seems obvious that there was a mistake in the shipment. You speak of
receiving only one DVD, while the Class on Demand Liquid 7 is comprised of 7
DVD's.... just like the "Big Splash" page you refer to says. Call back and
ask for Herb Ricco, he'll get it straightened out for you. There's a chance
Gary and Rich are off somewhere this time of year. The Bettan family has not
stayed in business as long as they have by using "deceptive" advertising!
Call Herb, and your problem will be solved.
--
Larry Johnson
Digital Video Solutions
webmaster@digitalvideosolutions.com
http://www.digitalvideosolutions.com
"Serving Boston and New England from our offices in beautiful downtown New
Bedford, Massachusetts!"
877-227-6281 Toll Free Sales Assistance
774-202-3512 Customer Service
508-990-1398 Fax
"AnthonyR" <nospam@nospam.com> wrote in message
news:cKm8h.32368$Fw5.32146@news-wrt-01.rdc-nyc.rr.com...
> Hi Guys,
>
> I wrote Gary directly last Thursday and customer service and then called
> directly today but was switched to the tech support guys voicemail, so I
> decided maybe a web post will get Gary's attention? And alert others not
> to fall for the deceptive ad on their web site and be disappointed as I
> was.
>
> I was looking thru their web site and noticed a "Big Splash Promotion" for
> the Avid Liquid 7 Upgrade, which not only included
> the usual 3 software pieces (Hollywood FX Pro, Title Deko Pro, and Magic
> Bullet Movie Looks) but also said they included Class On Demands..Complete
> Training for Avid Liquid 7. Which alone is valued at $99. So I thought
> that is too good a deal to pass up.
>
> I did a quick google search to see if perhaps it was available elsewhere
> online cheaper, as I've shelled out enough for constant updates to
> software (who hasn't).
> And I found someone on Amazon selling an unopened box which also included
> the 3 big splash promo for $169 (it's sold now).
> And even guygraphics has the promo on sale at $177
> http://www.guygraphics.com/GGPROD-21801.html
>
> But I remembered the ($99) Complete Avid Liquid 7 training is only
> included at Videoguys.com so I placed an order there.
> And so I would qualify for their $200 free shipping offer ordered a
> ShuttleXpress also, Total Order $270.83
> http://www.videoguys.com/bigsplash.html
>
> But what I got was only the Basic training cd from Class on Demand
> (basically a promo to order the full Complete training)
> In fact the Basic training for avid isn't even sold anywhere, value to me,
> ziltsh, nada.
>
> I discretely e-mailed both Gary and customer service just in case it was
> an honest mistake in packaging. But had no reply in 4 days
> and so decided to call directly today, they told me to speak to a
> technical support guy and then handed me off to his voice mail, how nice.
> I am awaiting his call back as I left my name and number.
>
> I can't help but feel cheated as I would have ordered the upgrade for $169
> (it had free shipping) and then ordered whatever training I prefer myself
> separately with the extra money, I didn't really need the shuttlexpress
> (which by the way, came in a box marked (not to be sold) promo unit only
> ( was charged $49).
>
> Well, live and learn I guess, but the web page at videoguys.com hasn't
> been changed this last Thursday when I wrote to Gary so I am wondering, if
> it's not a deceptive ad on purpose? Gary I had more faith in you than that
> after all these years of helpful posts on this group.
>
> Please prove me wrong!
>
> Thanks for reading this everyone,
> Sincerely,
> AnthonyR.
>
>
[Back to original message]
|