Posted by AnthonyR on 11/27/06 03:39

"Gary Bettan" <videoguy@videoguys.com> wrote in message
news:4568f7ac.1005328@news.optonline.net...
> Hey guys,
>
> Just back from Orlando with the family. Disney and Universal, had a
> blast, but didn't get much rest.
>
> I'm glad to see we got you straightened out. I apologize for the delay
> and bumps along the way. We were pretty short handed the past week.
>
> We try to bundle in free training with most of our software. We
> started doing it years ago not only as an added value to our
> customers, but to cut down on the tech support calls. It's a program
> that works great and we'll keep doing it.
>
> We have many training partners and we try to give them all the chance
> to be included in our bundles. This results in us changing the
> training we offer periodically. We had changed the training we include
> in the Liquid software upgrades to be the basic training a couple of
> months ago. We had it coirrect on our website, then we somehow picked
> up the old info and never caught it.
>
> Side note: One of the reasons we had switched to the basic training
> with the upgrades was at the request of our customers. We would get
> calls from folks a little inimidated by a 7 DVD training set.
>
> Once again, glad to see we made it right. Would have prefered that we
> had gotten it right the first time. Most important thing is that you
> are now a happy customer. Enjoy Liquid, you made a great choice!
>
> Gary
>
>
>
> Videoguys.com http://www.videoguys.com
> The Digital Video Editing & DVD Production Experts
> 800 323-2325 or Free DTV tech advice (516) 759-1615
>
> All DTV purchases include our 30 day customer assurance program
> and FREE tech support

Hi Gary,

Thanks for the follow-up post, and glad you had a fun vacation. I guess your
ready for the winter now. :)

I know keeping track of so many sale items such as on your web site is a
tremendous challenge, I see other sites with sale items and prices that
haven't been updated since 2004 and earlier, lol. You guys do a very good
job at keeping the site current and relative, so mistakes do happen, and
it's understandable.

You guys made it right and I am a happy customer and wouldn't hesitate to
call on you for my next video editing related purchase!

Also, I see your point about a 7 DVD training disc possibly being
overwhelming for someone starting out, but being half way thru the 7 DVD's,
I can truly say, I've learned stuff and had quite a few "a ha!" moments that
I didn't get from just watching the 2 hour basic DVD. So I appreciate being
able to get that.
Thanks again for being guys who stand behind what they advertise, even when
it's a mistake, that is to be applauded in today's times.

AnthonyR.

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