Posted by Jaime M. de Castellvi on 11/29/06 03:35

Don't get me wrong. I love Deep Discount DVD. I love their
promptness, I love their service and, although I may not always relish
the effectiveness of their web site's search engine, I particularly
love their biannual 20% off sales. I try to take advantage of these
in order to build up my collection of box sets, but I also try to
limit the size of these orders to what I can both afford and review
before the exchange period expires (technically, at least).

In practice, they have been understanding and willing to exchange
defective items even if I had gone slightly over the exchange period
(plus, with mail being the way it is, there is always a slight area of
uncertainty there), and they've never given me a problem.

What I find a little frustrating is what to me seems an unfortunately
high incidence of defectives. In my first order over a year ago, four
out of the five box sets I purchased were fine but one had a freezing
screen disk. I got it exchanged, no problem.

In my second order, I run into a problem with a disk in one of the box
sets. They again exchanged it, no problem. Except that the exchange
set had a defective disk too. They exchanged that also. Third time
was a charm.

I recently placed my third and fourth orders. Just got reviewing a
DVD box set, no problems. Got started on a second one... bang!
Another screen-freezing defective disk.

Maybe it has to do with the fact that I always purchase box sets and
one single bad disk will usually render the entire box set bad, but
does anybody else find what seems an unusual proportion of defective
disks in their purchases from them? Whenever I run into a problem I
immediately wipe the disk outwards from the center with special DVD
cleaning tissues to ensure that the disk really has a problem and it
is not a mere dust issue, but even so...

On another note, what are everybody's favorite DVD cleaning products?
Also, are any of those DVD/CD repair devices that retail for about $40
actually any good? I got the one from Memorex a couple of years ago
or so and have not been particularly impressed with it. Even
following the instructions carefully, it seems to consistently do more
smudging and staining than fixing.

Cheers,

Jaime

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