Posted by Neck & Red on 12/01/06 02:35

<wookie@nowhere.com> wrote in message news:ekllh90qao@drn.newsguy.com...
>I recently switched from Netflix to Blockbuster Total Access. The free
>in-store
> rentals are nice, but Blockbuster's service has been a huge
> disappointment.
> Blockbuster claims that when you return a DVD to the store that it results
> in
> your next DVD in queue being shipped out to you faster. This is NOT the
> case.
> For example, I returned a DVD to my local BB store TWO DAYS ago and they
> still
> haven't pulled it from my queue and sent the next disc, or any disc for
> that
> matter. This has happened with EVERY DVD I'VE RENTED since signing up for
> this
> plan a couple of weeks ago! Secondly, they have a nasty habit of
> arbitrarily
> sending discs further down the queue even though the discs at the top show
> as
> available. I'm sticking with the BB Total Access plan - for the moment.
> But a
> couple more weeks of this and BB can take their online rental service and
> shove
> it.

Your store must suck. When I take them back to my store, my next movie is
normally on it's way by the time I get home. The old movie still shows as
'out', but the next movie is on the way. If I take back 3 movies, I'll have
6 marked as out until they actually get the discs back which is fine.

I'd report them as 'returned but not cleared queue' so they will send you 3
more.

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