Posted by Steve Guidry on 01/02/07 16:40

UPS lost a 30 X 30 anvil case of mine with $6500 in video gear that was
"shipped ahead" to a gig.

We didn't buy their insurance, so we had to file on our inland-marine
policy. We too the hit on that, but they even refused to pay off on the
$200 amount that comes standard with every shipment. Further, they even
refused to credit us with the shipping amount, and sent our account to their
collection agency.

And to top it all off, they took 5 months to make a final determination,
which our own policy required before they would process our claim !

All this was in the framework of "working within their system" - -
everything in writing, all up front and decent in our communications, I had
even my customer service rep working the inside for me, as well. All to no
avail . . .

What can brown do for me ? Absolutely nothing, thank you very much ! Never
again !

Steve


> Steve King wrote:
>
>> > On 23 Dec 2006 00:54:13 -0800, "Steven J. Weller" wrote
>> >
>> > I have no idea how UPS remains in business, as this experience seems
>> > about normal for them.
>>
>> Your experience seems unusual to me. My company has used UPS frequently
>> for
>> years. I can't remember the last time we had a problem. We have had a
>> few
>> packages returned because our clients provided a wrong address (or we
>> did).
>> We have received a few packages over the years that had shipping damage,
>> but
>> not with a frequency that would alarm. I have a manuafacturing client
>> that
>> ships 200 plus packages per day with UPS. Their problem rate is very
>> low,
>> and they track shipping issues as a performance factor for their
>> department.
>> (Amazing what you learn about video clients isn't it?) I have no
>> interest
>> or stock ownership in UPS. Just a customer.
>
> Good to hear someone's having some success with them. I'll admit that
> I have generally negative feelings toward UPS; had a problem with a
> driver a while back, who had an unfortunate habit of forging my
> signature and just leaving packages sitting on my doorstep - which
> happens to be in the middle of the lobby of my apartment building.
> Several packages (including a couple hundred dollars' worth of leather
> jacket) just wandered away between the time I supposedly signed for
> them and the time I actually got home.
>
> But it's more than just that - I've had no end of trouble geting them
> to find my correct address, and even less luck getting them to deliver
> to my office. Most of the time I get stuck getting a package via
> Brown, I end up driving out to the central shopping center in Los
> Angeles in the late even or the very early morning, picking up whatever
> it is just before it's due to be returned to sender.
>
> --
> Life Continues, Despite
> Evidence to the Contrary
>
> Steven
>

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