Posted by Steve King on 01/02/07 19:48

"Steve Guidry" <steveguidry1@earthlink.net> wrote in message
news:cWvmh.6594$w91.4826@newsread1.news.pas.earthlink.net...
> UPS lost a 30 X 30 anvil case of mine with $6500 in video gear that was
> "shipped ahead" to a gig.
>
> We didn't buy their insurance, so we had to file on our inland-marine
> policy. We too the hit on that, but they even refused to pay off on the
> $200 amount that comes standard with every shipment. Further, they even
> refused to credit us with the shipping amount, and sent our account to
> their collection agency.
>
> And to top it all off, they took 5 months to make a final determination,
> which our own policy required before they would process our claim !
>
> All this was in the framework of "working within their system" - -
> everything in writing, all up front and decent in our communications, I
> had even my customer service rep working the inside for me, as well. All
> to no avail . . .
>
> What can brown do for me ? Absolutely nothing, thank you very much !
> Never again !
>


That's a horror story! I feel very lucky that we haven't had to put in a
claim with UPS. Because my FedEx (Kinkos) Office is very close I've been
using FedEx Ground more and more. Anyone with opinions on their service.

Steve King

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