Posted by Steve Guidry on 01/02/07 20:42

We went to FedEx Ground after that bad time with UPS.

The rates have been only a little more, and the service has been great.

Steve Guidry
Video Works, Inc.
1.800.844.4404




"Steve King" <steveSPAMBLOCK@stevekingSPAMBLOCK.net> wrote in message
news:lYOdnbg9zqQaKgfYnZ2dnUVZ_tyinZ2d@comcast.com...
>
> "Steve Guidry" <steveguidry1@earthlink.net> wrote in message
> news:cWvmh.6594$w91.4826@newsread1.news.pas.earthlink.net...
>> UPS lost a 30 X 30 anvil case of mine with $6500 in video gear that was
>> "shipped ahead" to a gig.
>>
>> We didn't buy their insurance, so we had to file on our inland-marine
>> policy. We too the hit on that, but they even refused to pay off on the
>> $200 amount that comes standard with every shipment. Further, they even
>> refused to credit us with the shipping amount, and sent our account to
>> their collection agency.
>>
>> And to top it all off, they took 5 months to make a final determination,
>> which our own policy required before they would process our claim !
>>
>> All this was in the framework of "working within their system" - -
>> everything in writing, all up front and decent in our communications, I
>> had even my customer service rep working the inside for me, as well. All
>> to no avail . . .
>>
>> What can brown do for me ? Absolutely nothing, thank you very much !
>> Never again !
>>
>
>
> That's a horror story! I feel very lucky that we haven't had to put in a
> claim with UPS. Because my FedEx (Kinkos) Office is very close I've been
> using FedEx Ground more and more. Anyone with opinions on their service.
>
> Steve King
>

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