Posted by Aaron J. Bossig on 02/01/07 04:00

ALMINS1@webtv.net wrote in news:17240-45C0F02B-1279@storefull-
3278.bay.webtv.net:

> Thanks MP for reply. I didn't quite state my question correctly. I just
> got thru to the Costco return desk and was told that the portable dvd
> players are warranted for one year by the Mfg, not by Costco. I asked
> her if that meant i could not bring it back to Costco after one year?
> She was evasive and said "I did not say that". So my question still is:
> Does Costco refund,exchange or give a credit toward another unit after
> one year if you have a legit problem? If they do, wouldn't it be foolish
> to purchase the Mfg. extended warranty?

Costco has a history of having a very lenient return/exhange policy. I've
heard of people bringing back stuff three years after they bought it and
getting exchanges. While it's very nice of them to extend such a courtesy,
they are under no obligation to and their policy could change at any time.
That's why the CSR didn't get specific about it-- they follow guidelines,
not rules.

The manufacturer's extended warranty, on the other hand, is a legally
binding contract entitling you to certian satisfaction should the product
fail under normal circumstances. It's worth the money in that you have
an absolute guarantee that your product will be repaired/replaced. Weigh
the idea of a binding document vs. a flexible return policy, and compare
that to what the extended warranty or Costco membership costs.

As always, read the fine print.

--

Aaron J. Bossig

http://www.GodsLabRat.com
http://www.dvdverdict.com

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