Posted by gassyal on 02/26/07 05:04

Environment: Compaq R4000 laptop running Windows XP Home with
players: InterVideo WinDVD 5 and Windows Media Player 10

Hi group:

I bought a used copy (disc examined and it had NO noticeable scratches
in it) of the X-Files Movie and was running it on my laptop in the
InterVideo player.

I watched the Bonus Feature in the disc (about how the movie was made,
etc.) and started to watch the movie. I got an error message saying
that the InterVideo player did not support DTS multichannel audio on
the disc.

I shut down the InterVideo player and turned on the Windows Media
Player. To my surprise, the disc was not read by that player.

I opened Windows Explorer to look at the disc and nothing came up.

The movie disc now was not being read by the DVD player.

I removed the disc and looked at it. It had between 15 and 20
scratches extending vertically from the inside ring outward toward the
outside of the disc.

All I was doing was trying to view the movie disc with two different
players...I was doing NO burning with the disc as it's a commercial
disc that can't be written to...even if I wanted to.

This is the first time I experience a problem like this with my 1 1/2
year old laptop.

I contacted HP (everything is out of warranty) and the Chat support
person suggested reinstalling the drivers to the DVD player/writer in
the laptop. (I don't believe the support person was really knowable
about the cause of this problem.)

I did all this and now, how can I satisfy myself that this will
resolve the problem.

I also ran the self-diagnosis program from the HP Help website and the
hardware passed two different tests.

I burned some photos on a CD disc this evening and everything went
well.

I'm afraid to put a commercial DVD disc in the machine for fear that
it will get damaged.

Do any group members have any experience with a problem like this? Is
this a software and/or hardware problem?

I look forward to reading your comments on this matter.

Regards,
Al Gershen
Grants Pass, OR
gassyal@hotmail.com

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