Posted by Roberto Pirezzi on 04/06/07 01:28

"Sean Black" <sean@bucks-aggs.demon.co.uk> wrote in message
news:PnJz9uJr9MEGFwhk@bucks-aggs.demon.co.uk...
> In article <-8udnY6xNcTT35PbnZ2dnUVZ8smonZ2d@bt.com>, Roberto Pirezzi
> <roberto_pirezzi@btinternet.com> writes
>>
>>"Lordy.UK" <spam@recycle.bin> wrote in message
>>news:MPG.2077753952c04ef698a309@news.ntlworld.com...
>>>> So, till the buyer is happy, the transaction ain't over!
>>>
>>> Or rather; 'til the seller is happy that the buyer is happy :)
>>>
>>
>>Correct. It's more commonly known as Customer Satisfaction. The deadbeats
>>who leave negatives without even attempting to ask the seller for a
>>resolution are the worst kind to deal with (as you can't deal with someone
>>who refuses to speak to you!) - plus, what's the point in trying to make a
>>buyer happy once they have told the world you're naff!
>>
> Or how about the twat that left me my one and only neg, his reason being
> that I hadn't contacted him, less than two days after my auction for a DVD
> had ended? Now correct me if I'm wrong, but you don't actually need the
> seller to contact you do you? There's nothing to stop you just paying
> straight away anyway.

The only time you NEED to contact buyer is if their address looks dubiously
written - i.e missing counties or town names and parts of postcodes. I've
seen post codes in the format AB12xxx before now. The worst example was
POSTCODE: N/A

HOWEVER, its not neg worthy if the buyer can't provide the correct
information up front.

Enough notices are sent automated to let the buyer they have won/to pay now.


I happened to be away from my PC for a
> couple of days after the auction end, but would it have been too much to
> ask for some attempt to contact me, had he needed to, before leaving a
> neg? I certainly don't think so. Even if it was, two days is a bit soon to
> be throwing negs about IMO. Especially when no money has changed hands
> anyway.

2 days is way too soon, and if buyers are not willing to contact seller to
resolve disputes, then the neg has no value to anyone else anyway.

>
>>I love it when sellers call me a nit-picking S.O.B or worse (or slightly
>>better). It just proves they don't have the mentality to sell me a product
>>that is worth the money I paid (usually 1p CDs on Amazon).
>>
>>Mind you, I'd spent 20 odd quid with one seller, and ended up with 2nd
>>class
>>postage, so I moaned abou
>
>>t that.
>>
>>My usual moans usually relate to description (or lack of one that is
>>accurate). New and Sealed for example, doesn't imply it's actually wrapped
>>in cling film surely? :-)
>>
>>My pet hate is broken jewel cases, usually spindles (or less than 50% of a
>>complete spindle) with no loose parts in the package. Meant it was sold
>>broken (new implies broken jewel case does it?)
>
> Depends if it was sealed or not, I suppose. If it was brand new and
> sealed, then it's quite possible the seller had no knowledge of it.

I don't count sealed items, as that is the inherant risk of buying online,
and I don't count unsealed items that may have been damaged in the post
(same risk).

BUT, when the item is unsealed and no loose (bits of the broken spindle) are
in the package, then either magic removed them (unlikely) or the item was
broken before it was packaged (likely).


I've
> bought new CDs/DVDs online, not from Ebay, that have arrived like that. If
> you got it for a decent price, I can't see the problem.

The problem is it's not as described (in the reference, see above). And
price means nothing, especially when you pay maybe 10p less than the next
seller and end up paying 15p for a new jewel case.

The above does not apply to seller who send replacement cases. Thats the
whole point of how feedback is made, by comparing seller practices versus
other sellers. A standard of expectation must exist.

l2oberto


>>
>
> --
> Sean Black

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