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Posted by JackShephard on 06/09/07 00:06
On Fri, 08 Jun 2007 15:27:27 -0400, NLM <none@none.com> wrote:
>I have been a customer of DeepDiscount for YEARS! Until now!
I no longer use them.
>
>I have never had to use their customer service, or shall I say lack of
>one?
Whatever.
> I received an email of their latest sale, all DVDs at 20% off.
>So I hurriedly go and order a couple of DVDs I have been wanting and
>press SUBMIT and THEN I notice there was no 20% off!
>
>I go back and read my email and you have to enter SUPERSALE in the
>promotion code! Now if ALL their DVDs were 20% off why not just deduct
>that off my order when I check out? What a horrible trick.
You are horribly lost if you cannot purchase things online and follow
ALL directions.
>
>So I go to the Contact Us and of COURSE you cannot call them, oh no!
Bullshit. I called them, and spoke to one of the "big guys". My
problem got solved, but I still have not ordered anything since that last
debacle.
>You are limited by the lame email method of non-existent customer
>service of Internet companies these days.
Not true. They had several contact methods only two months ago.
> I email them and the msg says
>I should receive a reply in 12-48 hrs. Do I? NOOOOOOOO.
Did you read the entire message? ISTR that is said SHOULD.
>So I change the pick on the pull down to Cancel my Order and email them
>again.....this is a email form on THEIR Internet site, it in no way goes
>thru MY email server or uses MY email client. I send the 2nd email. Then
>I get a REJECTED msg. It says:
>
>______________________________________________________________________________
>
>This is the Postfix program at host stuff.vcommerce.com.
>
>I'm sorry to have to inform you that your message could not
>be delivered to one or more recipients. It's attached below.
>
>For further assistance, please send mail to <postmaster>
>
>If you do so, please include this problem report. You can
>delete your own text from the attached returned message.
>
> The Postfix program
Whatever
SNIP!
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