Posted by def456 on 06/11/07 17:04

"Derek Janssen" <ejanss@nospam.comcast.net> wrote in message
news:GJmdnbXZrO9Y6vDbnZ2dnUVZ_qiqnZ2d@comcast.com...
> def456 wrote:
>>
>> After communicating with them and reading their TOS, I believe their
>> software is buggy. To make it work right, you should move titles to the
>> top of your queue which are available "NOW". If a movie isn't available
>> "NOW", move it lower in your queue, and only move it to the top when it
>> becomes available "NOW". Their software shouldn't require this but I
>> believe it does. So when it encounters a movie at the top of your queue
>> which says there's any kind of delay or wait involved, it should skip
>> over it to the next available movie, which shouldn't affect the shipping
>> date - but it does!?
>
> The procedure:
> 1) If your movie's available now, they send it.
> 2) If your movie's available on a Short Wait, they judge who gets the
> limited copies, and whether it's easier for your account to skip to the
> next NOW title.
> 3) If there's spare copies, a title has to be located at another region,
> and sent from there.
>
> If it's six hours from receipt, and your empty slot still hasn't been
> filled, they're in the time-consuming process of thinking over 2) and 3),
> and there's a 2 in 3 chance you'll end up with your next NOW title anyway.
>
> Derek Janssen
> ejanss@comcast.net

Thanks for the info. It sounds like you work at Netflix. ;o)

My prior comments were only a theory, which I'm in process of testing by
keeping only "NOW" available movies at the top of my queue. If this
eliminates their delays, that lends support to my theory. I can then retest
in the opposite direction by moving a delayed title to the top of queue, and
see if that starts causing their "next day" shipments again.

I know their software has bugs. I found another and told them about it, and
they admitted it was a bug. That one has to do with return of titles that
come as 2 discs, but count as a single movie out. They always (or almost
always) fail to acknowledge receipt of one of those discs until you wait a
week then claim it as overdue.

Netflix software are good overall, but those bugs need fixing.

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