Posted by lorincantrell on 06/11/07 18:35

On Jun 11, 11:17 am, "def456" <def...@none.none> wrote:
> "def456" <def...@none.none> wrote in message
>
> news:uquai.11757$4Y.7452@newssvr19.news.prodigy.net...
>
> > Netflix has been remarkably good and reliable since I joined 6 months ago,
> > until just recently...
>
> > They've started delaying shipment of movies til the next day, after they
> > receive a movie back from me. In the past they've almost always shipped a
> > new movie the same day. Now most are delayed shipment til the next day.
>
> > Anybody else seeing this problem?
>
> > I asked them, and their response was that those movies were being shipped
> > from a different location, rather than my usual "hub" (presumably the
> > closest office location). I don't think that's logical nor a valid reason
> > for a shipping delay.
>
> After communicating with them and reading their TOS, I believe their
> software is buggy. To make it work right, you should move titles to the top
> of your queue which are available "NOW". If a movie isn't available "NOW",
> move it lower in your queue, and only move it to the top when it becomes
> available "NOW". Their software shouldn't require this but I believe it
> does. So when it encounters a movie at the top of your queue which says
> there's any kind of delay or wait involved, it should skip over it to the
> next available movie, which shouldn't affect the shipping date - but it
> does!?
>
> The other factor is the number of movies rented at once. Their TOS clearly
> says that they give highest priority to those who rent the fewest movies. So
> the only way to fix that would be to reduce the number of movies you rent.
> For example if you're renting 8 out at a time, cut back to 3-4 at a time,
> etc. I'm renting 6 at a time, and may cut back to 3-4 also.

I've been generally pleased with Netflix. My biggest complaint is
with the USPS. I just live in an area that doesn't seem to have good
connectivity with my distribution center. If I mail something from my
parent's house 50 miles FURTHER away from my DC (which goes to a
different USPS sorting facility) the discs always get there a day
faster. The somewhat pleasant side effect between postal delays and
my increasingly busy schedule is that "long wait" doesn't really apply
to me anymore. I'm profitable enought that I get discs at the expense
of heavy users who are being throttled.

-beaumon

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