Posted by def456 on 07/19/07 14:50

<xeaglecrest@att.net> wrote in message news:469F737D.25CC@att.net...
> def456 wrote:
>>
>> <xeaglecrest@att.net> wrote in message news:469F62E9.356F@att.net...
>> > def456 wrote:
>> >>
>> >> Formerly the email option appeared after asking a question in the Help
>> >> section. Now that doesn't appear anymore, only an 1-877- telephone
>> >> number
>> >> appears. Calling that number resulted in a 12 minute wait, and I
>> >> didn't
>> >> wait. Have I been blacklisted for sending too many email questions?
>> >> Can
>> >> you
>> >> still get the email option to appear for contacting customer service?
>> >> (I
>> >> can't, apparently)
>> >
>> > This is the last address I used: customerservice@netflix.com
>
>>
>> I can try that too, but the question is whether they've killed emails
>> sent
>> via their website? I've always sent them that way in the past.
>
> I found the link buried deep in the customer service area a few months
> ago. It is probably still there.

I've found it too, in the past. You had to click Help and do a search, then
the email option appeared. I can still get a page entitled "Email" to appear
if I search for "suggestion", but it is inactive - the usual form boxes to
type some text and send the email do not appear. The question is whether
it's still available in general, or are they now disallowing it for certain
subscribers who ask too many questions, or is there a temporary website
problem, etc.

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