Posted by Derek Janssen on 07/20/07 10:43

Phisherman wrote:
>
>>Formerly the email option appeared after asking a question in the Help
>>section. Now that doesn't appear anymore, only an 1-877- telephone number
>>appears. Calling that number resulted in a 12 minute wait, and I didn't
>>wait. Have I been blacklisted for sending too many email questions? Can you
>>still get the email option to appear for contacting customer service? (I
>>can't, apparently)
>
> They must be behind. I emailed them 5 days ago--no response yet. Not
> sure if I'm blacklisted though, I'm a former Nelflix customer. They
> don't seem too eager to get me back.

I didn't even know they still had an e-mail address--
Last two or three times I mailed them, had to use that mail-form webpage
(I hate those...) on their CS page, and got answers back in two days tops.

Derek Janssen
ejanss@comcast.net

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