Posted by Lloyd Parsons on 09/06/07 20:12

In article <1189105634.420381.215000@w3g2000hsg.googlegroups.com>,
TH <thehendersons44@aol.com> wrote:

> I quit Netflix because of their ridiculous throttling practice, so I'm
> trying Blockbuster. I have 20 movies in my queue, 95% of which are
> "available now." It's been about 36 hours since I joined and nary a
> movie has been sent. I finally got a response from BB that I have to
> have 30 movies in my queue. Since almost all of these are "available
> now," it should matter one bit if I have 3 or 500, if they're
> "available now" then they should be sent now. I told them if I do not
> have movies sent out by the end of the day, they can canel my
> subscription. I'd rather be without a video service than deal with
> terrible customer service like netflix and BB provide.
>
> Are there any other online DVD distribution companies or is this it?
> Tell me this isn't it? I know there's no such thing as good customer
> service anymore but you'd think there would be one company that would
> actually want business.

'available now' in BB parlance just means it is available somewhere in
their system, but not in your shipping point.

I had over 60 movies (HDDVD & BluRay) in my queue at one time, never
more than a 1/3 listed as available, and still had the problem you are
seeing.

So when they jacked up the price and reduced the service, I took that as
the ideal time to let them stew in their own juices and cancelled the
service.

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