Posted by TH on 09/06/07 21:23

On Sep 6, 1:12 pm, Lloyd Parsons <lloydpars...@mac.com> wrote:
> In article <1189105634.420381.215...@w3g2000hsg.googlegroups.com>,
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> TH <thehenderson...@aol.com> wrote:
> > I quit Netflix because of their ridiculous throttling practice, so I'm
> > trying Blockbuster. I have 20 movies in my queue, 95% of which are
> > "available now." It's been about 36 hours since I joined and nary a
> > movie has been sent. I finally got a response from BB that I have to
> > have 30 movies in my queue. Since almost all of these are "available
> > now," it should matter one bit if I have 3 or 500, if they're
> > "available now" then they should be sent now. I told them if I do not
> > have movies sent out by the end of the day, they can canel my
> > subscription. I'd rather be without a video service than deal with
> > terrible customer service like netflix and BB provide.
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> > Are there any other online DVD distribution companies or is this it?
> > Tell me this isn't it? I know there's no such thing as good customer
> > service anymore but you'd think there would be one company that would
> > actually want business.
>
> 'available now' in BB parlance just means it is available somewhere in
> their system, but not in your shipping point.
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It's absolutley ridiculous. They need to then make it "not available"
if the disk is actually not available. i've never seen anything so
amazingly stupid and misleading. And I thought Netflix was bad.

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