Posted by def456 on 09/07/07 02:40

"TH" <thehendersons44@aol.com> wrote in message
news:1189105634.420381.215000@w3g2000hsg.googlegroups.com...
>I quit Netflix because of their ridiculous throttling practice, so I'm
> trying Blockbuster. I have 20 movies in my queue, 95% of which are
> "available now." It's been about 36 hours since I joined and nary a
> movie has been sent. I finally got a response from BB that I have to
> have 30 movies in my queue. Since almost all of these are "available
> now," it should matter one bit if I have 3 or 500, if they're
> "available now" then they should be sent now. I told them if I do not
> have movies sent out by the end of the day, they can canel my
> subscription. I'd rather be without a video service than deal with
> terrible customer service like netflix and BB provide.
>
> Are there any other online DVD distribution companies or is this it?
> Tell me this isn't it? I know there's no such thing as good customer
> service anymore but you'd think there would be one company that would
> actually want business.

I don't think there's any other good alternatives. I subscribe to 3 out a
time from both Netflix and Blockbuster. Both work OK for me. Neither
throttle me significantly. Occasionally something is shipped from a distant
source but not very often. Blockbuster sends me more movies than Netflix,
but both are acceptable - giving a resulting cost somewhere in the
$0.75-$1.25/movie range. If you're having serious problems, close your
account and open a new one with a different email address etc. Then...never
complain! Send them compliments, only, if you must send them anything.
Better yet, simply ignore them and don't communicate about anything, don't
rate movies, don't respond to their emails, etc. Be a total unknown to them.
Just rent movies and keep your mouth shut. :) Keep 30+ movies in your queue
as they suggest. They rarely ship from near the bottom of the queue, in my
experience, so that's just a technicality.

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