Posted by Karen on 09/08/07 01:51

On Sep 6, 3:07 pm, TH <thehenderson...@aol.com> wrote:
> I quit Netflix because of their ridiculous throttling practice, so I'm
> trying Blockbuster. I have 20 movies in my queue, 95% of which are
> "available now." It's been about 36 hours since I joined and nary a
> movie has been sent. I finally got a response from BB that I have to
> have 30 movies in my queue. Since almost all of these are "available
> now," it should matter one bit if I have 3 or 500, if they're
> "available now" then they should be sent now. I told them if I do not
> have movies sent out by the end of the day, they can canel my
> subscription. I'd rather be without a video service than deal with
> terrible customer service like netflix and BB provide.
>
> Are there any other online DVD distribution companies or is this it?
> Tell me this isn't it? I know there's no such thing as good customer
> service anymore but you'd think there would be one company that would
> actually want business.

I've never had a problem with Netflix. I love it. I get the movies
within 2-3 business days. I have the 3 out at a time plan and always
have something good to watch. I opted not to go with BB because their
sales point was that you could exchange movies at the store but all
the stores are closed! I don't know what you mean by throttled. Maybe
I'm being throttled and don't care!

[Back to original message]