Posted by Clem Dye on 11/11/07 22:44

Trust No One® wrote:
> RobertJM wrote:
>> Sounds like a dodgy phone call to me , how would they know they were
>> suspicious? Have the payments actually been taken? as you said
>> attempted transactions, why would they be stopped unless you notified
>> them?
>> I would phone the credit card company to confirm this first.
>>
>
> My thoughts were the same as yours. The initial contact from the CC company
> was via a message on my ansaphone asking me to ring a Freephone number. My
> suspicions were aroused so I first Googled the number and it appeared to be
> genuine, however to be absolutely certain I rung the Customer Services for
> the credit card. The lady I spoke to confirmed that the number was genuine
> and then transferred me via an internal extension to the Fraud Department.
>
> The call from the Fraud Department was genuine. They issue was the unusual
> nature of the transactions. I hadn't used the card in quite a while and
> there was suddenly a flurry of activity. Once I confirmed that I hadn't made
> the transactions they stopped the card straight away.
>
>> Also did you update your details at Play via an email(dodgy) request
>> rather than at the site?
>
> I went directly to the site. I hadn't ordered from them in over a year and
> I saw they had a DVD set (Kate & Allie S1&2, 3,4) which I was after.
>
> I decided to update my profile with new credit card details, but then did
> not place the order after all as I noticed that the item was on sale via
> their "marketplace" rather than directly from the site.
>
> Rather big coincidence that Play.com featured among the unauthorized
> transactions :)
>
>
I would have contacted the CC company via a different number, rather
than the Freephone one given. It's possible that all you've done is to
'phone a hoaxer to re-confirm your details.

I've been dealing with Play for years and have never suffered any CC
loss attributable to them, or heard of any CCs being compromised via the
company (that's not to say that it hasn't happened though). I did stop a
CC after the DVDPacific site got hacked a few years back, but I luckily
avoided any problems.

For piece of mind, I would contact your CC company again using a
different number to re-confirm things.


Clem

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