Posted by Rick on 01/31/06 02:28

Hi folks,

Someone here once said I was the only person who had anything good to
say about Blockbuster service. Now it's time for the bad:

Yesterday, my wife, daughter and I go to a BB near the house here in
Houston. We find a movie using our free DVD coupon (I'm an online
subscriber).

Ok, we go up and a really friendly guy waits on us, looks at the movie
and starts talking about it. He's telling us details I don't want to
know about for about 10 seconds until I said that's enough don't give
it away! He said he wasn't giving anything away. But obviously he
was. He told me two things about the movie that I would have only
known by watching the movie. I still believe the magic of movies is
losing yourself the journey you take from the beginning of a good
movie.

I didn't get upset while I was there, probably because he really was
well-meaning, and I didn't want to get upset in front of my daughter,
but it makes me wonder about the people they hire.

Don't they have a policy that says they shouldn't say anything about a
movie to someone until and unless the customer asks? Do you think it
would help to contact their customer service/manager of store, etc?
Anyone run into this? I've noticed there's no email capability to
this specific store from the BB web site.

It's no wonder people rent online. If I want info, I'll read about it
or watch a trailer.

Rick

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