Posted by Ollie T on 01/31/06 08:55

"Rick" <rick@spamgmail.com> wrote in message
news:4phtt1h866t70kqmr3q9ngf3p93oa318bv@4ax.com...
> Hi folks,
>
> Someone here once said I was the only person who had anything good to
> say about Blockbuster service. Now it's time for the bad:
>
> Yesterday, my wife, daughter and I go to a BB near the house here in
> Houston. We find a movie using our free DVD coupon (I'm an online
> subscriber).
>
> Ok, we go up and a really friendly guy waits on us, looks at the movie
> and starts talking about it. He's telling us details I don't want to
> know about for about 10 seconds until I said that's enough don't give
> it away! He said he wasn't giving anything away. But obviously he
> was. He told me two things about the movie that I would have only
> known by watching the movie. I still believe the magic of movies is
> losing yourself the journey you take from the beginning of a good
> movie.
>
> I didn't get upset while I was there, probably because he really was
> well-meaning, and I didn't want to get upset in front of my daughter,
> but it makes me wonder about the people they hire.
>
> Don't they have a policy that says they shouldn't say anything about a
> movie to someone until and unless the customer asks? Do you think it
> would help to contact their customer service/manager of store, etc?
> Anyone run into this? I've noticed there's no email capability to
> this specific store from the BB web site.
>
> It's no wonder people rent online. If I want info, I'll read about it
> or watch a trailer.
>
> Rick

Which movie did you get? What did he tell you about the film that you would
rather not have heard?

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