Posted by kingrundzap on 02/01/06 22:23

I suppose the following is a throttling situation, but I've not heard
it done this way before. My turnaround time is usually very good, and
I've been a customer for about a year. Last Friday, they sent me a
number of DVDs, all marked as sent on that date on my account. If they
send them on Friday, I usually get them in my P.O. Box on Saturday--my
P.O. Box is in Manhattan, and the warehouse is just in Queens, maybe 12
- 14 miles away. I got half of the discs on Saturday. Now it's
Wednesday, and the other half still haven't shown up--I just got back
from my P.O. Box again. Plus, they sent me more on both Monday (I'd
usually get those on Tuesday) and Tuesday (which I'd normally get
today). Still, nothing in my mailbox. Could it be that they're
reporting them as sent on a particular date, but they're actually
sitting on them, waiting to send them out? I called Netflix and the
gave me the usual generic, b.s. runaround. I also called the post
office to ask if they know about any delays. Nothing helpful from them
either. Has anyone heard of throttling being done in this way, rather
than Netflix delaying "received" and "shipped" notices?

I actually have more than one Netflix account. I don't mind paying
more, I just want to get my DVDs. Not only was it working out cheaper
than renting the discs locally or getting movie channels (and
definitely cheaper than buying DVDs, not to mention the space problem I
have, especially being in New York City), but I love (and need)
Netflix' deep inventory. I watch _at least_ 2 films per day, often 4
or 5 films on a weekend day. I generally watch between 80 and 100
films per month. So even with more than one account, it's not always
easy to keep the new films coming in. Now if I'm being throttled, it's
quite a dilemma. If I had a local video rental place with anything
like the Netflix inventory, I'd just go with them, even at a higher
cost. It's frustrating, and like others here, it's going to cause me
to recommend against using Netflix instead of promoting them--I had
been talking up the service, frequently giving subscriptions as gifts,
and so on.

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