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Posted by Goro on 02/06/06 20:31
Rick wrote:
> Hi folks,
>
> Someone here once said I was the only person who had anything good to
> say about Blockbuster service. Now it's time for the bad:
>
> Yesterday, my wife, daughter and I go to a BB near the house here in
> Houston. We find a movie using our free DVD coupon (I'm an online
> subscriber).
>
> Ok, we go up and a really friendly guy waits on us, looks at the movie
> and starts talking about it. He's telling us details I don't want to
> know about for about 10 seconds until I said that's enough don't give
> it away! He said he wasn't giving anything away. But obviously he
> was. He told me two things about the movie that I would have only
> known by watching the movie. I still believe the magic of movies is
> losing yourself the journey you take from the beginning of a good
> movie.
>
> I didn't get upset while I was there, probably because he really was
> well-meaning, and I didn't want to get upset in front of my daughter,
> but it makes me wonder about the people they hire.
>
> Don't they have a policy that says they shouldn't say anything about a
> movie to someone until and unless the customer asks? Do you think it
> would help to contact their customer service/manager of store, etc?
> Anyone run into this? I've noticed there's no email capability to
> this specific store from the BB web site.
You should just tell HIM when you go back to the store. The guy sounds
like he's a nice if over-enthusiastic clerk, possibly one from whom you
might want to elicit some advice. You could pull him aside and tell
him that you'd appreciate it if he wouldn't reveal plot elements of a
movie to you in the future and that you did find that it detracted from
the expereince for you.
If he acts like a jerk at that point, it's reasonable to follow up with
his manager or someone.
-goro-
> It's no wonder people rent online. If I want info, I'll read about it
> or watch a trailer.
>
> Rick
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