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Posted by wunnuy on 10/05/70 11:39
Bob wrote:
> On 9 Feb 2006 15:58:41 -0800, "wunnuy" <wunnuy@netzero.net> wrote:
>
> Strictly speaking NF does not promise you it will deliver to meet your
> expectations of what constitutes "unlimited".
Yes it does. They claim they will send out a disk as soon as you return
one, which they do not do. They hold onto disks a day or two (or longer
before sending out the next) which completely is the opposite of what
they claim. Despite the fact I would have tons of available now disks
ready to go, they would hold back disks with me, as they have done with
millions of others, simply to make it so I don't get as many disks in
the period as I would like. They have admitted doing it, they admitted
they don't live up to their promise.
>
> It only states that NF will deliver as many DVDs as it can without
> limit. If it can only deliver 3 per week, then it has met its
> obligation.
No, it hasn't. Not if they're purposely holding back disk, they haven't
lived up to their obligation, as proven by the fact they lost their
suit.
>
> It is true that there are various allocation protocols, but that is by
> necessity. If there are only 5 discs available and 6 people want them,
> 1 person is going to have to wait. NF policy, as explained to me by a
> customer support person, is that allocation of scarce discs is based
> on the inverse of participation in the past. If you are a light user
> then you will be given priority.
>
> She even went so far as to recommend that I slow down my participation
> to get higher on the list. I did just that - I quit for 1 month. When
> I came back, the DVD that was on "Long Wait" for 3 months was
> immediately available.
>
I read your other post when you wrote that. I would assume after a
couple months you would be right back in the throttling rotation.
> Now in terms of false advetising, does NF have an obligation to
> explain its protocols? Even if all you get is 3 discs per week, it is
> still unlimited. Maybe they should say "Unlimited based on
> availability".
You're apparently basing your experience on the top disk in your queue
not getting delivered. I've had as many as 70 disks in my queue,
there's absolutely no reason to throttle when there are plenty
available. Netflix admits to throttling becuase they say they will lose
money, so whatever theory of "you're still getting 3 a week" doesn't
apply. That's not the issue, the issue is they lie about what they
claim they do.
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