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Posted by Technobarbarian on 10/17/15 11:28
"scs0" <scs0@vol.com> wrote in message
news:1128526828.649101.144430@g14g2000cwa.googlegroups.com...
>> I mean, who in their right mind drops a unit with a
>> hard drive in it and expects the people who made or sold it to "make it
>> right" with them?
>
> Let me clear this up. I clearly said "I did not expect a free
> replacement, but I did expect Dell to provide some sort of repair
> service but they don't!"
>
> In other words I do not expect Dell to replace the DJ but I do expect
> that they'd have some sort of repair service where I mail them the DJ -
> a product that they are still selling so the parts should still be
> available - and in exchange I receive a bill from Dell for the service
> of replacing the broken part. What's so unreasonable about expecting a
> service like that? Dell would actually make money from this.
Ya' still don' get it. Dell does provide a replacement part. It's
called a Dell DJ Jukebox. They'll be happy to sell you one and you're
correct, they will make money on it. The repair service you want would cost
more than this replacement part. Nobody in their right head would pay more
than the cost of a new one to get their old one repaired, so they don't
figure there will be much demand for this service. You seem to be the
exception they hadn't counted on.
tb
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