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Posted by POD {ҿ} on 02/03/06 14:25
"POD {ҿ}" <DONT.EVEN.TRY.IT@DEADSPAM.COM> wrote in
news:Xns975F8FA3B749EWeLovePOD@212.23.3.119:
> higgy <higgyslacker@hotmail.com> wrote in
> news:Xns975EE3B46D48Ahiggyslackerhotmailc@84.92.1.10:
>
>> I'm not defending Pixmania in any way, but the reason the tray isn't
>> included is likely to be down to the market the printer was intended
>> for (Pixmania deal in grey imports). I've seen lots of posts in the
>> printer groups from Americans trying to get their hands on Canon disc
>> trays, because (for some reason) it's not a feature Canon supports in
>> the US - even though the guts of the machines are identical and all
>> that's missing to print discs is a flimsy plastic tray.
>
> Fair point, and if they had come right back to me and said that, then
> fine, I'd say, well I only paid 59 for the thing, I'll go buy one.
> But for them to send me an email saying one will be sent then not
> sending anything and not telling me they had changed their
> minds....that is just totally unprofessional!
>
> To update folks, I sent them an email making the following points...
>
> 1. Their service was crap because of the above described screw up
>
> 2. I wanted them to arrange for me to return the printer for a full
> refund, as I was sick of all this messing.
>
> 3. They never even sent me a mains plug converter...
>
> And what did they reply with????
>
> "We apologise for the inconvenience. Most of our equipment is
> Europeanand electrical plugs are generally 2pin continental plugs.
> The voltage is the same,and our goods are the same spec as you'dget
> in the UK,only the plug is different (this is stated in the
> termsandconditions).
> Please use the included converter, which converts the 2 pin plug into
> a 3 pin. If this converter plug was missing, we can ship you another
> one, orpossibly refund a flat fee of 3 to your card so as to allow
> you topurchase one locally., so you can get up an running so to speak
> straitaway.
>
> Please advise which would be preferable for you.
> Thank you in advance for your comprehension."
>
> So basically they totally ignored points 1 and 2, and just popped off
> an automated email concerning the piffling point 3, which I wished I
> hadn't brought up, as it gave them an excuse to piss me of and drag it
> out for another 2 days, while I fill in the pointless form on their
> site, and then wait for over 24 hours for them to get back to me!
>
> Needless to say, I am now going to make it my life's work to torture
> them with nasty emails every day...
>
Here is my latest message to them...do you think it's clear enough?....
AAARRRRRRGGGGHHHHH!!!!!!!!!
For crying out loud?? How bad is your customer care???? I send you a
message with three clear and definite points
1. Your service is dire
2. Please arrange for me to return my printer as it is obvious you are
too stupid to resolve this simple little problem 3. You hadn't even sent
me a UK power converter.
What do I get back??? an automated email only concerning point 3!!!!
points 1 and 2, just ignored, as they were too difficult to deal with,
so you stuck your head in the sand and hid. So now here I am again, now
even more annoyed with you.
So lets keep this simple for you, here is what you have to do...
I have phoned Canon and asked them, and they say the printer DOES ALWAYS
come with the CD Printing tray. So now read this carefully...EITHER
SEND ME THE TRAY OR AN RMA RETURN NUMBER so I can send this worthless
thing back for a refund. HOW HARD IS THAT???? CAN YOU UNDERSTAND THAT
NOW???
--
Thank you kindly
POD {ҿ}
"Girls, don't you wish your fella was hot like me?"
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