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Posted by doc on 09/09/05 00:49
see above. i been on and off the phone with them for two months. in fact,
i've rebooted the two differnet computers from the ground up and installed
all the hardware (video/sound cards) which they have recommended and
expanded my computer budget by 200% from what i started out intending to
spend and all for a $100 piece of software :o( looking back i'd classify
myself as stupid EXCEPT i ultimately wanted either dual processor or dual
core (almost identical to dual processor except with one die - so long as
the bus is configured to receive input) and more ram capacity (now can go to
4 gb) with pci express video (which i now have) and thus, i just moved to
the next level early. :o)
doc
<mmaker@my-deja.com> wrote in message
news:1126103795.607123.99400@g47g2000cwa.googlegroups.com...
> Teeafit wrote:
>> Admittedly my first experience with Edition (v4) was not happy due to
>> some unidentified glitch in the capture card. Pinnacle UK started to
>> be helpful, and then suddenly went quiet on me. After 6-8 frustrating
>> months I contacted the CEO of Pinnacle USA - within days my machine was
>> collected and sent to a UK retailer for attention.
>
> I have to agree: I had a similar experience trying to get _any_ kind of
> response from Pinnacle in Europe, whereas as soon as I contacted their
> support staff in America they sorted out my problem in a few days.
>
> Mark
>
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