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Posted by Newbury on 11/28/05 23:27
Harry Kiri wrote:
> "Newbury" <Newbury@spamex.com> wrote in message
> news:UqudnUKPH873pRreRVn-gA@comcast.com...
>
>> You are wasting your time trying to reason with this lame crowd
>> headed by nappy and a few other toads that seem to enjoy negativity
>> and constant complaining. I have been lurking here for years and
>> some people never change. Anyone with more than half a brain knows
>> what you are saying but common sense falls on deaf ears in this
>> crowd.
>
> Some of us "toads" have had a completely different experience to
> yours.
If the shoe fits?
>
> Some of us "toads" run our own video and/or associated businesses and
> have done so for many years.
Once again if you like to be included then fine with me. Show me where I
called everyone a toad. Just gets a bit old when a group turns into a whine
factory because of a few that LIVE here and seem to make it their life's
goal to become self appointed critics and all around cry babies. It will be
interesting to see what these few find to do once Pinnacle is history.
>
> Insulting people proves nothing except you have little else to offer
> in the way of hard facts. I have no idea whether Avid will make a
> difference to Pinnacle, after all, the Pinnacle business model made
> Pinnacle a lot of money (but few friends).
I am giving nappy back what he has been dishing out for far to long, Him
and the rest of this lame group that obviousle can't have much time to spend
on real video projects with the time they spend posting negitive crap over
and over. Aren't any of you guys just a bit tired of listening to
yourselves? These people insult themselves and those that they expect that
will play along with them.
>
> Yes, the following email to my ex business associate (Pinnacle) is
> quite old, but it details my experience with that company - I was a
> Pinnacle reseller back in the late 90's. I left them long ago, but
> from what I see in the ng, nothing much ever changes. I also note
> that Pinnacle still have agents riding the ng who consistently attack
> the intelligence or motivation of anyone who criticises Pinnacle
> products.
>
> Finally, although you criticise and attack "Nappy", there are a huge
> number of people who agree with him wholeheartedly.
Yes there are many that agree. The point I am trying to make is that you
don't see them here crying all the time. If one cannot learn to play well
with an application then collect your toys and find something that agrees
with you. Do you then spend the rest of your life whining, complaining,
pissing and moaning over and over and over? I have posted here many times in
the past as one of the successful(lucky) users of Studio offering my help
but have been kicked in the ass and called a 'Sock Puppet' and a 'Shill' for
Pinnacle by nappy and his tired lot of friends and if you have been lurking
here for any amount of time then you know what I am saying is true. If you
want to defend them fine with me.
>
> ______________________________________________
>
> Good afternoon/good evening, Pinnacle support team.
>
> I couldn't even begin to describe what the last four years have been
> like.
> My wife went digital in 1997. I'm an electronics and computer
> professional,
> also attempting to keep my wifes event video business with a fully
> functioning editor - based on a DV300, O/S Win95 then Win98SE with
> several
> mobos and intel processors as time went on. I have built the
> occasional
> editor for others (again, based on Pinnacle products) in the past, but
> quickly learnt to refuse to build anything for anyone who wasn't
> totally
> computer literate.
>
> The main problem has been the Pinnacle drivers - a series of
> disasters, one
> after the other.
>
> The first of your drivers (used with Premiere 4.2), resulted in quite
> a
> number of Maryannes (XL1) video events being filled with audio beeps.
> Each
> painfully rubber banded out, huge numbers of hours spent doing this.
> Finally fixed in a new driver. All sorts of other problems - single
> frames
> of audio missing at regular intervals giving a brief but noticeable
> break in
> audio output. Has to do with the number of audio samples not being
> locked
> to the number of video frames I think. Time consuming work around
> needed on
> the timeline. Digital glitches of all types. I suspect that
> somewhere in
> the chain, digital video frames can develop a data corruption. This
> corrupted data, when it hits the Pinnacle codec (on the way to the
> 1394
> interface), causes the codec to spit the dummy completely for a second
> or
> two. Possibly associated, 1394 interface occasionally dropping out
> for no
> apparent reason, say around 90 minutes into a 3 hour VHS dubb. Quite
> rare,
> but never could determine exactly why. Workaround? Had to watch most
> important VHS dubbs as they were output from the timeline. Wasn't
> dropped
> frames - at least the Pinnacle window didn't list any. Deadly
> expensive in
> our time wasted watching a damned dubb that Maryanne had spent days
> editing
> already.
>
> Software reloads every time Maryannes editor crashed. Quite a number
> of
> requests for assistance to you - only one was ever answered, after
> that all
> further emails were ignored. Working until 3 or 4 am in the morning,
> developing workarounds for all manner of glitches, problems,
> incompatibilities etc. We totally gave up trying to contact Pinnacle
> support, years ago, never to bother trying to get any answers from you
> again.
>
> Version 1.6 of the DV300 software came sort of close to being
> semi/pseudo
> stable - Norton Ghost helped here. Saved a lot of time on reloading
> software.
>
> The final straw is version 2.00 of your DV300 (200) software, which we
> currently try to use with Prem 5.1c (we've held off going to Prem 6
> until at
> least a couple of bug fix upgrades are promulgated by Adobe). The
> crashes
> increased ten fold, until the graphics card acceleration was ratcheted
> down
> to where it will only support primary surface now.
>
> As best as I can see, the intellectual giant who designed this, in his
> wisdom, decided to automatically deinterlace any series of single
> frames
> being sent to the card. Your designer is obviously not a practical
> editor,
> for if he was, he'd have realised that he's destroyed an editors
> ability to
> see many of the camera flashes that are extremely helpful for multi
> camera
> synchronisation. Most camera flashes appear in only one field, not
> both.
> Yes, you do still see them on the computer monitor, but it's still
> very
> annoying for the PAL monitor display to sometimes show them and
> sometimes
> not.
>
> In addition, we often (used to) select a frame to be used in a frame
> hold,
> by watching the PAL monitor and scrubbing the time line in a
> particular
> piece of action. The selection was done by watching for a frame that
> had a
> (relatively) minimum of flicker. We then deflickered the frame rather
> than
> de-interlaced it. Gives a superior result in many cases (not all, of
> course). This cannot be done at all, any more.
>
> Those currently working with Pinnacle probably know little of the
> Company's
> past reputation for Support. What can I say. Others reading this
> will not
> need any elaboration.
>
> My wife persisted with her video production and the problems were
> solved by
> our tenacity, usenet (thank you everybody for your time and help), a
> Diploma
> in Electronics and Communications and a Diploma in Microcomputer
> Systems
> (honours, 1995). God help those who tried to go it alone with nothing
> but
> enthusiasm to help them. I wonder how many poor people sank after
> hitting
> the Pinnacle rock. Maybe they had more sense than us and abandoned
> ship in
> favour of Matrox, Canopus or others long before us ......
>
> I don't really have any bitter feelings, although I probably should
> have.
> It taught me how to handle despair ..... Over the years, I've seen
> some
> posts in the NG's that suggested the poster was ready to commission
> Bin
> Laden to deal with Pinnacle Software Team. Despite the disgusting
> language
> these posters used, I really felt for them, knowing pretty much what
> they
> were going through.
>
> It's been a hell of a four years. After building and maintaining
> Pinnacle
> based NLE's for all this time, it's over.
>
> I'll be building systems based on an opposition real time board from
> now
> on - with a reputation for rock solid support (and little need of such
> support anyway). My sympathy to your driver writers - must be an
> absolute
> madhouse in there. They're probably all very close to the edge, poor
> souls!
>
> There's next to no possibility of a change of heart. Such a long
> history of
> appalling drivers has ensured that.
>
> Good luck, Pinnacle, you're going to need it, believe me.
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