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Posted by William A. T. Clark on 02/06/06 19:31
I happened to be unlucky enough to be given a JVC DR-MV1S DVD/VCR
recorder as a Christmas present a little over a year ago. The thing has
never worked well; when you could figure out the Byzantine manual, it
still didn't seem to function properly. Finally, and before the warranty
ran out, I returned it to JVC In Aurora, IL to be fixed. At the time
there were two issues (that I could find, at least). One, I could not
get a signal to the DVD recorder, other than by dubbing from a tape in
the VCR side, and two, it refused to recognize DVD-RW disks, even though
it ha done so for several months.
I sent it back in mid-December with a note outlining the two problems.
It came back "fixed" ten days later. At least, I thought so. It turned
out it still would not recognize a DVD-RW disk, giving the dreaded "disc
error" message. So I called JVC again (another story in itself). The
representative was very helpful when I finally reached him, and said
they would send me a UPS mailer to return it to them in Aurora. I did
this three weeks ago. Since that time, all I see on their repair site is
that it is "waiting for parts". I would far rather have my original
outlay back, and buy a properly functional DVD/VCR, but just to have
this thing sitting in the repair facility with nothing happening is
ridiculous. Oh, yes, and if you e-mail the contact address you finally
find - they just don't bother to answer anyway.
All I can say is to all readers of this ng - 1) stay away from JVC
products until they deal with shoddy design and manufacture, and 2)
their service is as bad as their manufacturing. Never again - no JVC
ever in my house.
William Clark
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