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Posted by William A. T. Clark on 02/07/06 13:39
In article <eLRFf.2210$UF1.847@newsread3.news.pas.earthlink.net>,
"Bill McCutcheon" <wjmccn@earthlink.net> wrote:
> "William A. T. Clark" <clark.31@nospamosu.edu> wrote in message
> news:clark.31-C47994.14313906022006@charm.magnus.acs.ohio-state.edu...
> >I happened to be unlucky enough to be given a JVC DR-MV1S DVD/VCR
> > recorder as a Christmas present a little over a year ago. The thing has
> > never worked well; when you could figure out the Byzantine manual, it
> > still didn't seem to function properly. Finally, and before the warranty
> > ran out, I returned it to JVC In Aurora, IL to be fixed. At the time
> > there were two issues (that I could find, at least). One, I could not
> > get a signal to the DVD recorder, other than by dubbing from a tape in
> > the VCR side, and two, it refused to recognize DVD-RW disks, even though
> > it ha done so for several months.
> >
> > I sent it back in mid-December with a note outlining the two problems.
> > It came back "fixed" ten days later. At least, I thought so. It turned
> > out it still would not recognize a DVD-RW disk, giving the dreaded "disc
> > error" message. So I called JVC again (another story in itself). The
> > representative was very helpful when I finally reached him, and said
> > they would send me a UPS mailer to return it to them in Aurora. I did
> > this three weeks ago. Since that time, all I see on their repair site is
> > that it is "waiting for parts". I would far rather have my original
> > outlay back, and buy a properly functional DVD/VCR, but just to have
> > this thing sitting in the repair facility with nothing happening is
> > ridiculous. Oh, yes, and if you e-mail the contact address you finally
> > find - they just don't bother to answer anyway.
> >
> > All I can say is to all readers of this ng - 1) stay away from JVC
> > products until they deal with shoddy design and manufacture, and 2)
> > their service is as bad as their manufacturing. Never again - no JVC
> > ever in my house.
> >
> > William Clark
>
> My experience with the DR-MX1S has been equally bad. Since I got it 10
> months ago, it's never worked right. I've tried contacting them via
> e-mail and the website three or four times ... no response ... and I've
> been on "hold" so long at the 800 number that I've given up. Does anyone
> know when is the best time to get through?
>
> -- Bill McC.
I have got through to them a couple of times by calling in the middle of
the day. I have to at least give them credit for the fact that the
people I talked to were very friendly and helpful.
William Clark
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