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Posted by Sam Rouse on 02/13/06 20:09
In article <1139855755.752580.139980@f14g2000cwb.googlegroups.com>,
afn03488@afn.org wrote:
> I admit I don't know how NetFlix elected to implement their
> fulfillment, but I envision restocking as the major obstacle.
> I wonder what kind of equipment they have for sorting returns?
> Frankly I wouldn't credit you with a return until I could get
> it in the appropriate location to be reshipped. I wonder if
> that is part of the delay being observed.
As of a couple years ago, restocking was all manual, and may still be. They try
to minimize it - when a returned disk is scanned in, if there's an unfilled
order for it in the queue, a mailing label is printed on the spot, it's
packaged, and added to the "to ship" stack instead of the "to stock" stack.
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