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Posted by wunnuy on 02/16/06 16:21
normanstrong@comcast.net wrote:
> I don't believe that Netflix "throttles" their high usage customers. I
> don't believe they decide to hold up a customer's shipment. But what are
> they going to do when they have but 100 copies of a DVD and 500 people want
> them? They have to choose who will get the 100 copies first. How would you
> do it? Here are some possibilities:
>
Then you'd be believigin incorrectly.
Let's forget Netflix has admitted throttling, some of the throttling I
got was:
Numerous times a disk would arrive. It would sit in my queue for a day,
the next day or two, the next movie would be in its place and it would
say it was sending out the NEXT day (so we're talking three or four
days after the other disk arrived)
A couple times a movie would be sent a WEEK after the disk arrived,
then it would never arrive. I'd send the "movie has never arrived" note
and I didn't even get the "do you want us to send a replacement?" note
which is what you get when a disk doesn't arrive (before they were
throttling me and I'd get this, I'd get a replacement in two days). I
assume the disk was never even sent in these cases, meaning I had just
two disks out for a while.
A few times a two or three disks would be sent the dame day, yet one
would make it the next day while the other one or two would take A WEEK
and that's not the PO, especially when I use the PO frequently and I
was sending packages out that would make it quicker than Netflix disks.
These are just a few examples. I could write a book on how sleazy
Netflix is and the thing I hate the most about Netflix is they make it
impossible to log a complain or talk to someone. Despite the fact
Blockbuster is even worse, they at least have a contactable customer
service department.
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