|
|
Posted by frogger90 on 02/16/06 17:18
Actually netflix customer support admitted to me that they do throttle
users. In the last 3 months, I have never gotten a disk shipped
same-day. Most have been shipped 1-2 days later from them. Today I
signed up for the blockbuster online 2 week trial and will drop netflix
later tonight after they ship my final 2 dvds. Hate to do it, but not
going to reward them for being sleezy and sly with this whole thing.
Thank you for contacting Netflix.com customer support!
In determining priority for shipping and inventory allocation, we give
priority
to those members who receive the fewest DVDs through our service. As a
result,
those members who receive the most movies may experience that (i) the
shipment
of their next available DVDs occurs at least one business day following
return
of their previously viewed movie, (ii) delivery takes longer, as the
shipments
may not be processed from their local distribution center and (iii)
they receive
movies lower in their Queue more often than our other members. By
prioritizing
in this way, we help assure a balanced experience for all our members.
Those
that rent a lot of movies get a great value and those with lighter
viewing
habits are able to count on our service to meet their limited needs.
When we ship you another DVD we automatically and promptly send you an
email
letting you know that it's on the way and telling you the estimated
arrival
date.
You may review the Netflix terms of use by clicking on the following
link:
http://www.netflix.com/TermsOfUse?hnjr=8
If you have any further questions or concerns, please feel free to
contact us.
Thanks,
Nicole,
Netflix Customer Service
Navigation:
[Reply to this message]
|