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Posted by HoMoon115 on 02/16/06 17:37
wunnuy wrote:
> normanstrong@comcast.net wrote:
> > I don't believe that Netflix "throttles" their high usage customers. I
> > don't believe they decide to hold up a customer's shipment. But what are
> > they going to do when they have but 100 copies of a DVD and 500 people want
> > them? They have to choose who will get the 100 copies first. How would you
> > do it? Here are some possibilities:
> >
>
> Then you'd be believigin incorrectly.
>
> Let's forget Netflix has admitted throttling, some of the throttling I
> got was:
>
> Numerous times a disk would arrive. It would sit in my queue for a day,
> the next day or two, the next movie would be in its place and it would
> say it was sending out the NEXT day (so we're talking three or four
> days after the other disk arrived)
>
> A couple times a movie would be sent a WEEK after the disk arrived,
> then it would never arrive. I'd send the "movie has never arrived" note
> and I didn't even get the "do you want us to send a replacement?" note
> which is what you get when a disk doesn't arrive (before they were
> throttling me and I'd get this, I'd get a replacement in two days). I
> assume the disk was never even sent in these cases, meaning I had just
> two disks out for a while.
>
> A few times a two or three disks would be sent the dame day, yet one
> would make it the next day while the other one or two would take A WEEK
> and that's not the PO, especially when I use the PO frequently and I
> was sending packages out that would make it quicker than Netflix disks.
>
> These are just a few examples. I could write a book on how sleazy
> Netflix is and the thing I hate the most about Netflix is they make it
> impossible to log a complain or talk to someone. Despite the fact
> Blockbuster is even worse, they at least have a contactable customer
> service department.
They have not admitted to throttling. However, people have empirically
proved that the practice is used.
http://dvd-rent-test.dreamhost.com/
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