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Posted by Goro on 02/24/06 20:55
Bob wrote:
> On 23 Feb 2006 08:17:12 -0800, funnsun34@hotmail.com wrote:
>
> >I don't know about anyone else, netflix has gone down the tubes.
> >Example I mail in 3 movies on Tuesday and here it is Thursday and they
> >show they have only received 1. The other two might show up in their
> >database tomorrow. Meaning I might get one tomorrow and just maybe two
> >on Saturday or even Monday. I'm getting a average of 3 a week and I
> >always turn them around the very next day. The depot is about a hour
> >away from my house so I know it's not the mail.
> >And I just love when you email them a comment. It the same response...
> >We're busy right now and thanks for the comments.
> >What kind of monkeys are running the freaken company.
> >WTF
>
> Call them
> 1-888-638-3549
> Speak "Live Agent"
>
> >Someone else needs to startup another rental/mail company because
> >netflix sucks!
>
> NF is going thru the phase where they are trying to get as much out of
> what is left of the business before it all collapses.
>
> The executives will soon be snorkling in the Caymans or odelling in
> the Alps by the time people figure out how they were suckered.
>
> Best thing is to cancel the subscription and find something else to do
> with your idle time.
>
> If DVD rental was such a great business, how come WalMart got out of
> it?
Although this is an extremist view, it may be on the right track. With
rumors that iTunes will be offering full movie downloads soon and with
just about every major studio trying to figure out how to make video
downloads work (and all the illegal movie downlaods currently going on)
coupled with the rapidly increasing availabilty of higher and higher
bandwidth connections, paradigm might shift from DVD rental by mail to
DVD rental by download.
The problem with providing frustrating service is that it encourages
users to seek out new avenues. Users on the internet are spoiled and
so are very quick to shift to something else or to decry something for
not living up to expectations. Netflix rose pretty quickly, but it
could fall much faster.
-goro-
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