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Posted by Bob on 10/06/20 11:41
On Fri, 03 Mar 2006 02:49:48 GMT, "Encore" <encore@austintx.com>
wrote:
>Dispute the charge with your Credit Card company.
I have done that before and succeeded in getting the chargebacks I
requested. However, you must do your homework first - you have to tell
the credit card company that you made several attempts to contact the
vendor and resolve the issue. In the cases where I got my money back,
the vendors refused to respond.
>If they have no proof that
>you received the film the Card company will refund to you the charge. The
>card must be presented physically or proof of receipt must be presented or
>the merchant loses. I know because I rent movies in Austin, Texas.
This was BB online DVD rentals.
BB did refund the money. I have a long history of returning DVDs so
they assumed I returned the one they claim they never got. I did
return it - I suspect it got lost because I had inactivated my account
and their decrepit software brainfarted when it did not know what to
do with the returned disc.
---
>"Bob" <spam@uce.gov> wrote in message
>news:440470fc.5450343@news-server.houston.rr.com...
>> On Tue, 28 Feb 2006 03:45:22 GMT, Rick <rick@spamgmail.com> wrote:
>>
>> >Is there a number to call?
>>
>> 1-866-692-2789 8:00AM - 7:00PM CT, M-F
>>
>> I cancelled my account with one movie left to return. I mailed it back
>> and a month later they debited my card for the cost of the movie.
>>
>> What happened is that when the movie was returned to their
>> distribution center, my account was already inactive, so the DVD did
>> not get posted properly. Later they could not find it, so the hit me
>> up for it.
>>
>> After the usual hassle with Level 1 support, including a couple trips
>> to the supervisor, they promised to refund my money.
>>
>>
>> --
>>
>> "The reasonable man adapts himself to the world; the unreasonable one
>> persists in trying to adapt the world to himself. Therefore all progress
>> depends on the unreasonable man."
>
>
--
"The reasonable man adapts himself to the world; the unreasonable one
persists in trying to adapt the world to himself. Therefore all progress
depends on the unreasonable man."
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