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Posted by Sacramentan on 10/06/52 11:41
"wunnuy" <wunnuy@netzero.net> wrote in news:1141406451.975686.226530
@z34g2000cwc.googlegroups.com:
>
> Black Locust wrote:
>> Or at least that's what they're claiming...
>>
>>
>> Blockbuster Online Denies 'Throttling'
>> Author: ERIK GRUENWEDEL
>> egruenwedel@questex.com
>> Posted: March 2, 2006
>>
>> Citing consumer inquiries on the matter, Blockbuster Online, the
>> Internet-based subscription rental unit of Blockbuster Inc., March 2
>> reiterated that it does not throttle, or limit the number of movies
>> shipped to frequent customers.
>>
>
> Well I don't know what they want to call it, but their service is
> actually worse than Netflix. I tried it for a month. There was one
> period where I had seven movies in my queue for a whole week (starting
> from when my other movies had been returned and recieved by them) where
> I had zero movies out. Finally I called and asked "why has a whole week
> went by with no movies being sent when I've got seven movies in my
> queue and every single one is available now?" The guy said "you should
> have 30 movies in your queue to make sure you've always got available
> movies." I told him what does it matter if I have 3 or 300, if they all
> say available now they should be sent now. He agreed and had no excuse.
> I let the free month finish out and did not renew. Worst. Service.Ever.
I think it might be the luck of the draw and/or your proximity to a
shipping hub. I've had very steady Blockbuster service in the Sacramento,
CA area for 6 months, with only one incoming DVD "lost" in the mail. They
have seemed quite forthright, even sending random emails asking when a
specific disk was received. I am using their cheapest 1-out plan.
Blockbuster has the added advantage of two free in-store coupon rentals per
month and the occasional free used DVD. I quit Netflix after a bad streak
of delays, which I may have unfairly blamed on Netflix vs. postal theft
(but maybe not). Netflix had been good until I switched to their cheapest
plan, so throttling was my first guess. But I don't think any one
disgruntled user can give the last word on service quality.
Sacramentan
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