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Posted by William A. T. Clark on 03/13/06 14:14
In article <4tHQf.2901$k75.2564@newsread3.news.atl.earthlink.net>,
"Bill McCutcheon" <wjmccn@earthlink.net> wrote:
> In an earlier thread about problems with JVC recorders, both with the
> original products and with repairs, I reported chronic problems with my
> DR-MX1S. I sent mine in for repairs a month ago and promised to report
> back when repairs were completed. Well, I got it back from NJ yesterday.
> I'm pleased to report that the unit seems to be working properly now. So,
> my JVC "report card:"
>
> performance of original product: D-
> response to help request via website: F
> response to help request via phone: B (would be A if it didn't take
> several tries to get through)
> speed of repairs: C
> quality of repairs: A (tentative, will see if it keeps performing OK)
>
> -- Bill McC.
I'm glad that you finally have a good resolution. As I said, I sent mine
back to McAllen, TX, after being told they would exchange it for a new
one. That was two weeks ago, and I still haven't heard anything.
How long does it take to put a box in the mail? I have now had this unit
in the "repair" process since early December - just over three months
without a solution as yet.
I give their whole operation, top to bottom, a resounding "F".
William Clark
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