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Posted by Mike on 03/24/06 21:47
This company apparently doesn't honor their warranties. Not only do they
sell junk but when it breaks you are pretty much stuck with it. When this
DVD recorder died, I took it to an authorized center and they told me RCA
had to fax an authorization. When I contacted RCA they told me to go back to
the repair center. So after 3 days and 6 hours of long distance calls and
going in circles, I ended up nowhere. I guess RCA wants their customers to
get frustrated and give up. I have pending claims with the Better Business
Bureau and the Federal Trade Commission. RCA/Thomson has the worst inept
tech support I ever encountered. If you call them you will be on hold for at
least 45 minutes (long distance call to Oklahoma) and their voice mail
directs you to the wrong department. Anybody can email me at
hmmmm711@yahoo.com if you want more details. Don't let yourself be a victim!
We as consumers must put these scumbag companies out of business!
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