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Posted by Alpha on 03/24/06 22:09
"Mike" <nospam@email.com> wrote in message
news:SNZUf.1282$yD2.375@newsfe11.phx...
> This company apparently doesn't honor their warranties. Not only do they
> sell junk but when it breaks you are pretty much stuck with it. When this
> DVD recorder died, I took it to an authorized center and they told me RCA
> had to fax an authorization. When I contacted RCA they told me to go back
> to
> the repair center. So after 3 days and 6 hours of long distance calls and
> going in circles, I ended up nowhere. I guess RCA wants their customers to
> get frustrated and give up. I have pending claims with the Better Business
> Bureau and the Federal Trade Commission. RCA/Thomson has the worst inept
> tech support I ever encountered. If you call them you will be on hold for
> at
> least 45 minutes (long distance call to Oklahoma) and their voice mail
> directs you to the wrong department. Anybody can email me at
> hmmmm711@yahoo.com if you want more details. Don't let yourself be a
> victim!
> We as consumers must put these scumbag companies out of business!
>
>
I bought an RCA portable DVD player that broke within warranty. I sent it
in. They sent me a BROKEN one back. It took me over a year to get my money
back after filing complaints with various consumer agencies.
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