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Posted by Roy L. Fuchs on 03/25/06 00:14
On Fri, 24 Mar 2006 13:47:29 -0800, "Mike" <nospam@email.com> Gave us:
>This company apparently doesn't honor their warranties. Not only do they
>sell junk but when it breaks you are pretty much stuck with it. When this
>DVD recorder died, I took it to an authorized center and they told me RCA
>had to fax an authorization. When I contacted RCA they told me to go back to
>the repair center. So after 3 days and 6 hours of long distance calls and
>going in circles, I ended up nowhere. I guess RCA wants their customers to
>get frustrated and give up. I have pending claims with the Better Business
>Bureau and the Federal Trade Commission. RCA/Thomson has the worst inept
>tech support I ever encountered. If you call them you will be on hold for at
>least 45 minutes (long distance call to Oklahoma) and their voice mail
>directs you to the wrong department. Anybody can email me at
>hmmmm711@yahoo.com if you want more details. Don't let yourself be a victim!
>We as consumers must put these scumbag companies out of business!
>
Maybe you should learn a little diplomacy. It doesn't include overt
pissing and moaning. If you had done it correctly, I am sure that you
would have been helped.
How old is the unit?
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