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Posted by Rich on 03/25/06 20:42
On Sat, 25 Mar 2006 00:14:27 GMT, Roy L. Fuchs
<roylfuchs@urfargingicehole.org> wrote:
>On Fri, 24 Mar 2006 13:47:29 -0800, "Mike" <nospam@email.com> Gave us:
>
>>This company apparently doesn't honor their warranties. Not only do they
>>sell junk but when it breaks you are pretty much stuck with it. When this
>>DVD recorder died, I took it to an authorized center and they told me RCA
>>had to fax an authorization. When I contacted RCA they told me to go back to
>>the repair center. So after 3 days and 6 hours of long distance calls and
>>going in circles, I ended up nowhere. I guess RCA wants their customers to
>>get frustrated and give up. I have pending claims with the Better Business
>>Bureau and the Federal Trade Commission. RCA/Thomson has the worst inept
>>tech support I ever encountered. If you call them you will be on hold for at
>>least 45 minutes (long distance call to Oklahoma) and their voice mail
>>directs you to the wrong department. Anybody can email me at
>>hmmmm711@yahoo.com if you want more details. Don't let yourself be a victim!
>>We as consumers must put these scumbag companies out of business!
>>
> Maybe you should learn a little diplomacy. It doesn't include overt
>pissing and moaning. If you had done it correctly, I am sure that you
>would have been helped.
>
> How old is the unit?
Why the F--- in this day and age should someone have to
spend ANY time on long distance calls for this?
They should allow you to contract them via email, provide a component
serial number and THEY should provide the avenue to have it fixed.
-Rich
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