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Complaint about Fox Customer Service

Posted by John on 04/11/06 22:15

A few months ago I bought the "Buffy the Vampire Slayer: Chosen
Collection" box set and just noticed it had an extra Disc 3 for Season 6
instead of Disc 2. I bought this back in November so I can't return it
to the store. I contacted Fox about a replacement since the discs are
the same as in the individual season sets. They emailed me back:

"This boxset was a "limited edition" so when they sell out this is the
end of our Inventory. We only made so many so this is why I can't
replace on my end. Please take it back to your point of purchase for an
exchange. Once again, we apologize for the inconvenience this may have
caused."

I told them the discs are the same as in the season sets which should
still be in stock. I need advice on how to handle this because I don't
want to buy an extra season 6 set just to get the one disc (especially
when this is a manufacturer's error).

 

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